I would like to warn other good ebayers to reconsider any purchases from the above company.i and 1 other person to my knowledge have both recently had similar problems with purchases from these people.
this is a factual account of my dealingOf which i have full documentation for proof.I purchased a PF 8001 sewing machine via ebay on June 25th 2007. it arrived in super fast time ,well packaged and looked the business. On initial setting up i encountered a problem with the needle threader , but otherwise thought the machine really was simple to use.However when i tried to use the machine the speed was really slow (this was on standard straight stitch).The machine was advertised as having adjustable speed control -with or without foot control, however it did not work with the foot control pedle plugged in.I contacted the suppliers who gave me a contact help line number.I called and voiced my concerns requesting advice to get them resolved.On the point of the needle threader i was told that they are not much good anyway and it is easier to put a peice of white card behind the needle to help see when threading.I have used these before and do indeed now and i assure you all it did not work.after trying several suggestions with the speed control i was advised to return this for checking-this i did , at my expence,only to be contacted to say it works! i never said the pedle didnt work-simply the speed controll with the pedle.I explained i cant sew without the foot controll as i need both hands to guide my work.by this time i now have a machine minus the foot control so decided to have a good tryout.as the machine does lovely embroidery i tried this-very nice but to get proper effect needed embroidery thread.Having the proper machine embroidery thread i started to wind the bobbin-only for this and the following 3 to overwind and smash into pieces.My next phone call followed and requested me to return machine this time for check,i said thats going to cost me even more money and was advised it wouldnt.had to email for returns label as they will not accept back without this.This went on to explain for the hundredth time that the machine left them in perfect working order and that the return would have to be paid for by myself - and in the event of them finding no problems i would be charged for this service and the return of my machine.At this id had enough , i sent a message to say machine on way back , dont return it i want my money back.2 days later got message;-machine checked , working perfect will be back to you by 27/07/07(2 days later).again messaged-dont want all this hassle send me refund-At this nothing , set up pay pal dispute - still nothing -sent message unless you respond in 2 days i will leave negative feedback-nothing.changed paypal dispute into claim and left negative but truthfull feedback merely saying bad communicators who do not want to know problems , they retaliated by leaving very bad feedback on my account saying do not buy from this person in not very nice terms at all.They also responded on their feedback will not refund money. I now have no money and no machine , they are rude , offensive and bullys claiming you must be inexperienced if you have any problems .SO BUYERS PLEASE BE WARNED.
I have since had contact from another ebay member who has had similar problems and , although after threatening with trading standards she did get her money back they have now commited a criminal offence with the content of thefeedbackleft for her.We are both seeking legal advice and intend to pursue this to the highest possible level.
ask youself this-Why would a good seller only leave you feedback after they have received yours? surely as soon as they receive your money they should leave you feedback, because you have kept 100% to your side at this point in time.Only cowboys delay this process to up their own rating first .And to hide the problems that may occur later from showing up .
Also-please if you do buy , anything from anyone , dont just leave feedback instantly you receive it , check it out first.
Added 20/08/2007-Yet another ripped off person been in touch
please keep emailing me if you have been turned over by this company
pay pal refunded my money -but you only have a limited time from purchase to use this method .they delay every problem deliberatly to get you past this date if you are not very carefull.
added 21/05/2008
not sure why but draw your own conclusions,over the months since writing this i have compiled a folder in my emails adding new ones on a regular basis but for some strange reason i have now had 3 more people email with similar problems.if this information s of use to anyone wishing to take proffesional advice about dealings with this company contact me.
I have also heard on the grapevine that joys supply aldi shops so beware of buying there also.
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