Having purchased a 7 ton log splitter by Powerhouse I was delighted that it arrive very quickly . It was extemely heavy and the delivery man could have done with a trolly ! It assembled fairly easily and seemed to chop the small ammount of wood I had available.
I posted feedback for the firm from Suffolk as I was happy with the product . The guarantee was in the box and this was a firm in usa but as It was uk supplied I was under the assumption that the uk division would honour the guarantee.
When the wood arrived to be chopped with splitter stared off ok but would not start a second time a promptly tripped my fuses . The plug tested out of so tried again . Fuse tripped so can only assume a fault in starter or motor .
3 weeks later and many emails no sign of replacement or offer to refund . Just a run arround.
Very dissapointed in the product and after sales service so buyers beware .
WE bought the 7 ton one which was not upto the job so I would hesitate to buy a smaller one. Incidently the price has also increased !! in the 2 months since I bought one .
Yet more emails /questions now 3 weeks since I first had a problem . Watch this space !!!!
NOW 5 WEEKS NOR REFUND OR REPLACEMENT PLENTY OF EMAILS
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